Questions about property management in Marrakech?
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Full management
Who collects the revenue?
You do. Booking revenue goes straight to you, then you pay us our commission.
What does the 20% cover?
All the day-to-day running of the rental: creating the listing with a professional photo shoot, dynamic pricing, calendar sync, guest communication, self check-in, arranging cleaning and linens, small repairs, our regular visits, guest disputes, police registration and reporting. What remains yours: consumables (linens, cleaning products, guest amenities), cleaning when the guest does not pay for it, and repairs done by a tradesman, on which we take no commission.
Who answers guests?
We do, in under 30 minutes. If a guest dispute comes up, we handle that too.
Which properties do you take on?
Apartments, villas and riads: our door is open to all of them. But a home is never taken on lightly, so we study each one carefully before we commit. That is what lets us promise you, and your guests, a standard we truly live up to.
How do you set prices?
Dynamically: we adjust your rates based on demand and competing listings, to optimize your occupancy rate.
What about the police registration form?
We fill it out ourselves, so you’re compliant without having to think about it.
What about small works and minor repairs?
We handle them ourselves whenever we can, at no extra cost. A bulb, a toilet flush, a loose handle: we fix it rather than calling in a tradesman, so it costs you as little as possible.
What if the repair is more than a quick fix?
We call in a tradesman and you settle the bill. We always put forward people we trust, at the best price, and we take no commission on the work. No work goes ahead without your approval.
How do you know if a property is deteriorating?
We visit every property regularly to check. We would rather spot a problem and fix it before a guest complains about it.
Are professional photos included?
Yes, in both offers, at no extra cost.
Who pays for the cleaning?
Depending on the property, it is paid by the guest or by you. We agree on it upfront.
How do I follow my bookings and revenue?
Through an online dashboard, or straight from your Airbnb account.
Your property, your peace of mind
Who gets into my property?
Nobody without ID. We ask every guest for a passport or identity card, which we file on the police registration form. It is mandatory and we make no exceptions.
How do guests get in?
Check-in is self-service. We prepare the instructions and the codes, and stay reachable throughout the stay.
Do you take a security deposit?
It depends on the platform. On Airbnb, the platform handles it and we take no deposit. On other platforms, yes, at an amount set according to the property.
What happens if the property is damaged?
For an Airbnb booking, Airbnb’s own protection applies. On other platforms, the deposit comes first, then your owner insurance.
Can I use my property whenever I want?
Yes. Your property is yours: block your dates whenever you like.
Am I tied in for a minimum period?
No. There is no fixed-term contract: you stop whenever you want.
AKOE Coaching
Can I manage my property myself?
Yes. AKOE Coaching supports you: full audit, works and furnishing if needed, setup, advice for your first booking and follow-up calls.
My property is empty. Can I still rent it out?
Not as it is: an unfurnished property cannot be rented short-term. That is where AKOE Coaching starts. We put you in touch with Marrakech craftsmen and interior designers, then follow the project through with you until the listing goes live.
Do you carry out the works yourselves?
No, we are not a building company. We put you in touch with craftsmen and interior designers we know in Marrakech, and we follow the project through with you.
Getting in touch
Which platforms do you list my property on?
Airbnb and Booking. Your calendars are synced through a channel manager: a date booked on one is instantly blocked on the other, so there is no risk of double booking.
Do you charge for the property audit?
No, it is free and comes with no commitment, whether you then choose full management, AKOE Coaching, or neither.
How quickly do you reply?
Within 24 hours, by email, phone or WhatsApp.
Another question?
Tell us about your situation in a few lines. We reply within 24 hours.